Returns & Exchanges
At Single O, we strive for the perfect brew every time, but if your coffee or gear isn't quite right, we're here to help. Due to the perishable nature of roasted coffee, we offer returns on equipment and exchanges for quality concerns to ensure your satisfaction.
Contact Our Team
Email our customer support within 14 days of receiving your order, including your order number and a brief description of the issue.
Provide Proof
For quality concerns or damaged equipment, please attach clear photos of the product and packaging to help us expedite your request.
Return Authorization
Once approved, we will provide you with a return shipping label or instructions on how to send the items back to our roasting facility.
Refund or Replacement
After we receive and inspect your returned items, we will process a full refund to your original payment method or ship out a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing